THE FULL SERVICE DIFFERENCE
Why a full service dealer is different and what it means for you:
We operate from an established place of business.
This allows us to take your calls and respond to your needs 24 hours a day. We have a full support staff on duty to help you if you need us.
We carry a full complement of insurance.
If one of our drivers or technicians slips and injures himself on your property, our insurance will cover it. If you deal with a company that doesn’t have proper coverage, that may come back to you and your insurance.
We own a full fleet of delivery vehicles and service vans.
A well maintained fleet of vehicles means you can count on us to be there when you need us. Some dealers have 1 truck, and no service vans. What will happen to you if their trucks are not running?
We carry an extensive inventory of equipment and parts.
Inventory allows us to repair or replace anything in an emergency. Our service vans are fully stocked to be able to repair or replace what’s needed immediately.
We are local.
Our technicians all live in the community we serve. This allows faster response time to you…even after hours.
Our 2020 Scenic Calendars
These calendars are in our office and they are available for you and your friends. Please stop in for your copy. Or, if you can’t make it to us, call us and we will mail one to you or bring it with us at your next oil delivery or service.
IMPORTANT REMINDER FROM THE SERVICE DEPARTMENT:
Most thermostats now have batteries that need replacement periodically. Please change yours at least twice per year. (We recommend you do it when you move the clocks forward and back). This is the cause of many “No Heat” calls that come in. If you have any questions, please call us at 781-834-8831.
WE ESTIMATE YOUR FUEL USAGE BY COUNTING DEGREE-DAYS. WHAT IS A DEGREE-DAY, YOU ASK?
By definition from the Weather Bureau, a Degree Day is the average of the high and low temperature of the 24 hour period of that day, subtracted from a reference temperature of 65 degrees. (Ex: High temp. was 40 degrees; Low was 20 degrees; the Average temp. was 30 Degrees. Subtract 30 from 65 and it gives you 35 Degree Days for that day) Knowing the rate at which you consume oil to heat your home (we call this your consumption rate, or k-factor), we can then determine how much oil you have used during that period of 35 Degree Days. As these Degree Days accumulate each day, we are also able to determine how much oil you are using and when we will need to refill your tank. Pretty neat stuff, huh?
**Editors note: We start counting (accumulating) DDays as of September 1st. As of the end of December 2019, we are 10% behind a normal season to date. (2140 vs 2380 normal) Dec. 2019 was pretty close to a normal month, but September, October and November were all on the warmer side. We will see what the rest of the winter brings us.
NOTES FROM OUR DELIVERY DEPARTMENT.
Some friendly reminders about information that’s helpful to us to keep your deliveries coming on a timely manner:
- If you have any changes in your living habits, household occupancy, or have recently renovated and added on to your home, please call us and let us know. Your oil usage may be affected by this.
- Please keep your driveway clear for us so we can get close enough to make the delivery. Remember, our trucks are wider than the cars and SUV’s you drive.
- Please remember to keep a clear path to your fill pipe. If there is a gate to pass through, please keep that clear as well.
- If you have a steep or long driveway, we already know. If there is snow in the forecast, you may see us earlier than normal just so we can make sure you are full in case the snow lasts for a while.
FROM OUR ACCOUNTS DEPARTMENT:
We want to thank you for all of your efforts in keeping your account up to date. It is the time of year when some of you may be seeing us more than once a month for an oil delivery, and by keeping your account current, we can schedule your next delivery for you at the appropriate time. Please call us if you are having any difficulty keeping up and we will do what we can to accommodate you. As always, we want to Thank You for choosing us as your service provider. We appreciate your business!
HUMIDIFIERS SAVE ON FUEL COSTS
Humidifiers are an important energy saving addition to your heating system. Body moisture escapes faster in dry air, making you feel cooler. By adding moisture to the air, you will feel warmer at a lower room temperature.
Other advantages are: Less wearing of carpets and upholstery; less shrinkage of woodwork; longer life of furniture; etc…
WE HAVE ENJOYED SERVING YOU during the past year!
We sincerely hope that as your Heating and Air Conditioning provider, we have brought warmth and comfort to your family and household. As we begin another year, we wish to express our sincere thanks for your valued patronage, and we look forward to continuing the service of delivering peace of mind to you. As members of the Massachusetts Energy Marketers Association (formerly the Mass. Oilheat Council), and as a dealer with certified and licensed technicians to service your heating needs, we also continue our efforts to make Oilheat the safest and most environmentally friendly way to heat your home.
“KEEP IT LOCAL”
I’m sure you have all heard that expression before……Well, we are true believers in that. We are proud to support several local events and charitable organizations, year after year. It’s not only rewarding to us as a business, but we also feel an obligation to give back and support the community that has kept us in business for over 70 years. If you feel the same, then spread the word and refer a friend to us. We want every local household to be at our service, just like all of you have been for so many years. Referrals are the best compliment we can get and we will reward you if your friend starts doing business with us. Thank You!
Seasons Greetings to all of our customers and friends. From our family to yours, we wish you all the best for a Happy and Healthy 2020.
December’s OIL DRAWING WINNERS
1st Prize: P.V. – Marshfield
2nd Prize: J.Y. – Marshfield
3rd Prize: R.S. – Marshfield
Please note that you can now enter the oil drawing online. Please complete the form at right to be entered in next month’s drawing.