Your Comfort is Our Concern!
Free Automatic Oil Delivery Service:
We constantly monitor the local weather and your consumption and we’ll deliver oil when you need it. If by any chance you should run out of oil, through no fault of yours, you can count on us to respond promptly — day or night — and restart your burner for free.
We will be on time:
We guarantee we will be on time for any scheduled appointment during normal working hours. If we find we are going to be more than one half-hour late, we will call to notify you. We’ll reschedule the appointment, if you prefer. Your time and convenience are important to us!
We’ll fix it right the first time:
If your heating unit or burner requires service, we will repair the problem correctly the first time. If we have to return within one year for the same repair, there will be no charge for the return call.
If you think we have made an error on your bill, or even if you have a question, let us know. Our office staff will respond to your concerns within one business day with either a correction or an answer.
Any time you talk with one of us, we guarantee you’ll talk to people who are professional, responsive, and ready to listen and help. It is our job to acknowledge that you are ‘Number 1’ and will always be treated that way. If you feel that any of us fall short of your expectations, let us know.
Catch us doing something right:
Let us know if one of us exceeds your expectations or ‘takes that extra step’. We want to recognize and reinforce exceptional service. Please send us a short note with the employee name, date and short explanation and we’ll reward you!