Comprehensive Comfort Contract |
Heating
your home can be quite an expense here in New England and the last thing you need
is a costly repair bill. That's why Rand-Handy offers a Comprehensive Comfort
Contract as a service to our residential, automatic delivery customers. It will
help keep your heating system operating with maximum efficiency so that you can
keep your home warm for less. At Rand-Handy our Comprehensive Comfort Contract
not only saves you money but also gives you peace-of-mind knowing that one of
our trained heating technicians will be at your home when you need us most, day
or night, to service your heating system.
|
| In
order to keep the cost of the Comprehensive Comfort Contract as low as possible,
coverage is available during regular service hours as listed below. All calls
after regular service hours are subject to a labor charge on an overtime basis.
Therefore, although we will always provide 24-hour service, arranging for
service during our regular service hours may help you avoid unnecessary expenses. |
REGULAR SERVICE
HOURS
September 1st to May 1st ... 7:00 am to 7:00 pm daily
May
1st to September 1st ... 7:00 am to 5:00 pm - Monday - Friday
EMERGENCY
SERVICE HOURS
24 hours per day - Monday - Sunday
*Emergency Service
- no heat or extreme emergency. Charges may apply for non-emergency calls made
during non-regular service hours. |
Terms
and Conditions |
| Please read
this contract carefully. It contains important provisions affecting your
rights. If you do not understand any part of this contract, please ask questions
and get the answers you need. |
| 1.
Conditions of Coverage: RAND-HANDY OIL COMPANY INC. ("RAND-HANDY")
reserves the right to reject this contract if, upon inspection by the service
department, RAND-HANDY finds that any portion of the heating system is not in
proper working order or is otherwise unsuitable for servicing. RAND-HANDY may
make such inspection at any time, up to and including, the time of the first service
call. Replacement parts will be the same or similar quality and are subject to
availability from RAND-HANDY's normal sources of supply. CUSTOMER agrees to purchase
all fuel oil requirements from RAND-HANDY (minimum 500 gallons per year). This
contract cancels and supersedes all prior contracts between RAND-HANDY and the
CUSTOMER for service. The effective date of this contract will be the date of
billing, subject to RAND-HANDY's right to reject this contract, as indicated above. |
| 2. Parts and Services Excluded:
Only the numbered parts indicated (on the reverse-side diagram) and the service
related to those parts and are provided under this contract. All work is guaranteed
for 30 days and warranties for replaced parts are subject to manufacturers warranties.
Coverage does not include damage resulting from water, freeze-ups, low electrical
voltage, tampering or abuse. Examples of parts and labor not covered by this service
plan are: boiler; furnace and heat exchanger; water heater coils; water heater
storage tanks; piping; valves; fittings; humidifiers; chimneys; draft inducers;
power venter; automatic feed valves; air vent valves; wiring; air conditioning
equipment; obsolete parts; oil tanks; oil piping; oil lines and oil line de-aerators;
asbestos removal. |
| 3. Fuel
Tanks and Lines: CUSTOMER shall be responsible for the condition and maintenance
of fuel tank, oil lines and piping. RAND-HANDY assumes no liability whatsoever
for the fuel tank, oil lines or piping. This contract does not provide any coverage
for or against tank or line leakage or any damages to persons or property resulting
from tank or line leakage. This contract does not cover any installation, clean-up,
removal, remedial or other cost or compliance with any environmental or other
laws, rules or regulations. |
| 4.
READ CAREFULLY - DISCLAIMER OF LIABILITY: RAND-HANDY WILL NOT BE RESPONSIBLE
FOR BODILY INJURY OR PROPERTY DAMAGE ARISING OUT OF THE DISPOSAL, DISCHARGE, DISPERSAL,
RELEASE OR ESCAPE OF OIL, ANY PETROLEUM SUBSTANCE OR DERIVATIVE, OR ANY POLLUTANT,
CHEMICAL OR SUBSTANCE INTO OR UPON THE CUSTOMERS PROPERTY, SURROUNDING PROPERTIES,
THE ATMOSPHERE, THE SOIL, ANY WATER COURSE OR BODY OF WATER, OR THE ENVIRONMENT,
UNLESS CAUSED BY THE NEGLIGENCE OF RAND-HANDY. RAND-HANDY MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE EXCEPT AS EXPRESSLY SET FORTH HEREIN. |
| 5. Termination and Default: RAND-HANDY
reserves the right to terminate this contract without notice if the CUSTOMER does
any of the following: (a) permits any person other than an employee or authorized
representative of RAND-HANDY to service the CUSTOMER'S equipment; (b) fails to
maintain an acceptable credit rating with RAND-HANDY or is otherwise in arrears
on any bill for oil or service due RAND-HANDY; (c) fails to purchase all fuel
oil requirements on the automatic delivery system provided by RAND-HANDY; (d)
abuses or neglects the heating system; or (e) fails to purchase a minimum of 500
gallons of fuel oil per year. In the event of termination, no refunds will be
made on a fractions of a year for any unused portions of the contract. Any notice
by CUSTOMER to cancel this contract will be void unless such notice is in writing
and sent by certified mail return receipt requested, and the contract will terminate
five (5) days after receipt of CUSTOMER'S written notice. |
| 6.
Renewal: This contract will remain in force for one year from the effective
date and will be self-renewing at RAND-HANDY's prevailing rates. This contract
may be terminated as described in the above paragraph. CUSTOMER agrees that renewal
is subject to price change and changes in coverage, and CUSTOMER agrees to pay
RAND-HANDY's prevailing rates at the time of renewal. |
| 7.
No Verbal Agreements: RAND-HANDY and CUSTOMER agree that there are no promises,
terms, conditions or obligations between them that are not contained in this contract.
Statements made by RAND-HANDY's representative that are not contained in this
contract have not been relied upon by the CUSTOMER and are not part of this contract. |
| 8. Acceptance: CUSTOMER'S payment
within 30 days of the contract charge as billed by RAND-HANDY shall constitute
acceptance of the terms of this contract. |
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